Frequently Asked Questions
Everything you need to know about our chef-prepared home deliveries.
How are the meals delivered and stored?
All FoodSt meals are delivered frozen in insulated packaging with dry ice to maintain a safe temperature. Upon arrival, please transfer your meals to the freezer immediately.
What makes FoodSt different from other meal kits?
Unlike mass-produced kits, FoodSt features authentic, small-batch meals cooked by passionate local chefs. We focus on traditional recipes and high-quality ingredients you won't find in a factory.
How do I reheat my meals?
Most meals can be heated in the microwave or oven directly from frozen. Detailed reheating instructions are printed on each individual meal label for the best possible results.
Do you offer options for specific dietary requirements?
Yes, we offer a wide range of gluten-free, vegetarian, and dairy-free options. You can use our website filters to browse meals that suit your specific dietary needs.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or there is an issue with quality, please contact our support team within 24 hours for a resolution.
Where do you deliver?
We currently deliver to most metropolitan areas. You can check if we service your suburb by entering your postcode on our delivery page before checkout.